What is RSS?
Remote Server Support (RSS) is another one of our managed Cloud services that secure you, your employees and all your online assets against any potential threat or attack. Unlike other businesses we’ve developed a bespoke way so you get the level of support that works best for you.
Why you should consider RSS for your business?
As the work environment continues to evolve post-pandemic, the requirement has changed for an IT team to be in the office looking after servers. The arrival of automation and the cloud has seen an increase in remote server support as it provides the flexibility, scalability and dynamic response critical for businesses.
Remote Server Support is one of our trusted security services for companies to provide them with the peace of mind their operations and people are protected 24/7.
It starts with a free Cloud Health Check Audit to identify any potential points of vulnerability or issues. This pinpoints any concerns or vulnerable areas our team can remediate thus ensuring the networks are fully optimised and running securely.
It is as simple as that.
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Whether for a short-term or longer-term basis, our ISO:27001 and Cyber Essential verified teams of experts are available to manage every type of business remote server support requirements, designing the support around your specific needs:
- Monitoring servers
- Server management and patching
- Incident response
- Disaster recovery planning
- Data backup
- Server and Cloud provisioning
- Project management
Our services are managed by certified experts providing Linux, Windows and IT Infrastructure Support for your business.
Remote Support Expertise – You decide the level
Business needs are constantly changing. You might need always-on support or more support for a short time, sometimes less.
We’ve designed our RSS services to be even more flexible around your requirements, and tailored to suit your budget.
Whether On-Demand Remote Support or Fully Managed Remove Server Support – we offer as standard:
- Incident, Problem, Change and Access Management
- ITIL Accredited Support Team
- Fully Encrypted UK-Based Remote Access & Audit Trail
On-Demand Remote Support
Buy blocks of expert support with a Cloud, Linux, Windows or Database Engineer to scale up and down whenever you need it.
Flexible, responsive and fast to activate support ready to go into action.
It’s a simple and cost-effective service to book with our service desk system and provides:
- Access to our Team of Linux, Windows and Database Engineers
- Blocks of 10 hrs from £90 per hour + VAT
- Includes: Monitoring, Change management, Incident and Access Management
Contact us here to find out more about our Remote Server Support Service
Fully Managed Remote Server Support
This is when we do the heavy lifting on managing your systems freeing up internal resources to focus on your immediate business priorities.
Reassurance comes with regular reports and updates delivered to your Delivery Manager so you know exactly what’s going on.
- Database, OS & Cloud Engineers accessible 24/7
- Fully Managed, Monitored and Secured Servers
- Per Host\Service Billing – 24/7 SLA & Support
- Experts who can migrate services and systems into the Cloud
- Continual Improvement & Service Delivery Manager