November 15


Investors In People Award 2018

Digital Craftsmen achieves second ‘Investors In People’ Award in recognition of exceptional skills training programmes for employees

There is nothing that makes our founder, Simon Wilcox, prouder of the company he founded 16 years ago, than achieving the Investors In People accreditation for the second consecutive time, and scoring well above the industry average in its results. It symbolises the recognition of an ambition which sparked him to start the business and is the reason why the company got its name – Digital Craftsmen (DCL).

Inspired by the book Software Craftsmanship by Peter McBreen, Simon founded a company which he wanted to be different in its approach to how it used technology and designed hosting infrastructure environments.

Simon’s vision was for new employees to share the same values of quality and excellence, and commit to developing their skills through ongoing professional development training, which would provide them with the skills and knowledge to become true craftsmen of their trades.

As McBreen says “We must insist that developers really know their craft before we trust them to create systems for us or with us….. The best processes in the world will not save a project from failure if the people involved do not have the necessary skills to execute the process.” (p35)

This pursuit of excellence is reflected in the company securing its ISO27001 accreditation across the entire DCL business operations, and craftsmen who are trained to ISO27002 Lead Implementer certification.

Training is embedded in the core values of DCL, with the first step for any new employee to take the ITIL Foundation certification. Then, further in-depth and specialist training is provided for the multi-discipline teams across the business, such as Veeam backup, VMWare, Microsoft Windows, Microsoft SQL Server, Alienvault, Opsview, Azure, Amazon Web Services in addition to the different online learning modules for self-paced training across a wide range of technologies. Every training successfully completed is celebrated, especially for those who go the extra mile such as DC’s Security Specialist – Daniel Ityokyaa – who recently completed the highly coveted Certified Information Security Manager – ISACA certification, one of the most respected security qualifications in the IT industry.

It is this level of focus, support and investment in training which stood out for the IIP assessor as DCL scored well above the IIP Standard average and was a further 64 points ahead of the IT industry average. These results and the comments below demonstrate the obvious pride of the team and directors as they continue to scale up the ambitions of craftsmen building, crafting, hosting and protecting their clients’ infrastructure and online business operations.

“DCL is clearly in the business of providing its people with the knowledge and skills they need to carry out their roles effectively. The organisation’s ethos of trust, versatile, imaginative and elegant is made clear to people from induction and throughout all areas of activity on an ongoing basis. There was a strong feeling that the company was proactive in ensuring staff had the requisite skills to take responsibility, and the assessor was impressed by the way that they felt confident and comfortable to take on new challenges, in the full knowledge that they would receive the support they needed.”

The IIP accreditation goes on to recognise:

“An area of strength for DCL is the value it places on its people and how they are recognised as being crucial to organisational success. There is a good understanding of individuals’ capabilities and potential, and a real commitment to ensuring people get the development they need.”

The team effort from everyone involved in the business is recognised by the MD Simon who says: “Of all our certifications, I am proudest of Investors in People. More than ever, with commoditisation of IaaS, it’s the people that make the difference between an average company and a really excellent one. IIP acknowledges our commitment to having the best team in the business.”

Paul Orrock, Technical Director and the longest standing craftsman at DCL, is equally as passionate about continual training for the teams he manages.

“We are always looking to the future and ensuring everyone’s skills and knowledge are ahead of new developments in the industry through certification and constant learning, especially with the seismic changes we’re witnessing across the technology landscape through the uptake of cloud computing and adoption of digital transformation in businesses.

Our aim is to continue to be exceptionally skilled craftsmen – developing quality products and services which people can trust and that do more than just work – they perform beyond the expectations of our clients.”

If there are budding craftsmen out there who want to come and join our team, please email CV’s or expressions of interest to our HR team [email protected] and we promise someone will get back to you with a response.


For businesses looking to speak to a craftsmen please call +44 (0)20 7345 7706 or email [email protected]

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