Remote Server Support For Your Business

SMEs today face challenging times. Keeping the business trading being the first priority, employees secure and businesses operational are also concerns. Whereas it used to be easy to manage local servers, with offices closed down, that’s no longer an option.

Our remote server support service starts with a call to a real and trusted person, ready to listen at a time when you just might need it.

If you are running five or more servers, we offer a free Cloud health check audit to identify any potential points of vulnerability. It’s as simple as that.

Selecting the Correct Partner

People, Technology & Processes

Remote server support is where DCL can step in to fill the gap, on a short to long term basis. We have ISO 27001 and Cyber Essentials Plus accredited teams ready to help businesses through these difficult days by providing full remote server support:

Monitoring servers
Server management and patching
Incident response
Disaster recovery planning
Data backup
Server and Cloud provisioning
Project management

We leverage our partnerships and system management tools to deliver outstanding Linux and Windows and IT Infrastructure Support for your organisation.

Delivering Successful IT

Service Delivery Manager for managed clients

The Digital Craftsmen Solution

Remote Support Expertise for everyday management or when you need it the most

Remote IT Support tailored for your Organisation and mission critical systems.

3 Levels of support to suit your budget and requirements - up to 24/7 support
Incident, Problem, Change and Access Management
ITIL Accredited Support Team
Fully Encrypted UK Based Remote Access & Audit Trail

On-Demand Remote Support

Purchase blocks of support in advance with a Cloud, Linux, Windows or Database Engineer – then simply schedule your time with our unique service desk system.

Access to the DCL Support Team
UK Office Support Hours
Blocks of 10 hrs from £90 per hour + VAT
Linux, Windows and Database Engineers
Monitoring, Change, Incident and Access Management all supported

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Fully Managed Remote Server Support

Welcome to the fully managed Remote Server Support service. Allow your teams to fully concentrate on your business activities - we will manage your systems and report regularly through your Delivery Manager.

Database, OS & Cloud Engineers at your fingertips
Fully Managed, Monitored and Secured
Per Host\Service Billing - up to 24/7 SLA & Support
Migrate services and systems into the Cloud
Continual Improvement & Service Delivery Manager

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Remote Support for your Business Now!

Testimonials

"If you have anything that needs high-level monitoring skills then Digital Craftsmen are faultless. They’re cutting edge"

Point Blank Music

"Even before I had received a call from a client, Digital Craftsmen had visited all the servers that were potentially threatened and patched them. I was able to contact the client and say that it had already been taken care of"