Remote server support 



Remote Server Support For Your Business

Remote server support is more than just an essential service to secure business IT systems against the constant cyber threats.

It’s keeping the heart of your business beating smoothly and securely throughout a pandemic and beyond.  No matter where you or where your employees are working, day or night – your most important business asset is protected.

Let us manage your remote server support with our bespoke service offering from certified craftsmen

It starts with a free Cloud health check audit to identify any potential points of vulnerability or issues. As simple as that.


1

Trusted Partner

People, Technology & Processes

Whether for a short-term or longer term basis, our ISO 27001 and Cyber Essentials Plus verified craftsmen are on hand to manage every type of business remote server support requirements, tailoring them for your needs:

  • Monitoring servers
  • Server management and patching
  • Incident response
  • Disaster recovery planning
  • Data backup
  • Server and Cloud provisioning
  • Project management

We bring established IT partnerships and system management tools expertise. Delivered by craftsmen with the latest certified skills training which means they are truly experts in providing Linux, Windows and IT Infrastructure Support for your business. 

Dell
Microsoft Cloud
Azure
VMware Partners

2

Delivering Successful IT

Service Delivery Manager for managed clients


3

The Digital Craftsmen Solution

Remote Support Expertise – either as ongoing support or when you need it - you decide 

Remote IT Support for mission critical systems. Choose the level of remote support which best suits you and your budgets: On-Demand or Fully Managed

Both include:

  • Incident, Problem, Change and Access Management
  • ITIL Accredited Support Team
  • Fully Encrypted UK Based Remote Access & Audit Trail

On-Demand Remote Support

Buy blocks of support with a Cloud, Linux, Windows or Database Engineer.

Flexible support when you need it. 

Book via our bespoke easy to use service desk system.

  • Access to the DCL Support Team of Linux, Windows and Database Engineers
  • Blocks of 10 hrs from £90 per hour + VAT
  • Includes: Monitoring, Change management, Incident and Access Management 

Fully Managed Remote Server Support

Welcome to the fully managed Remote Server Support service, we do the heavy lifting on managing your systems which frees up your internal resources to focus on the immediate business priorities.  

Reports and updates are regularly delivered to your Delivery Manager so you know exactly what's going on. 

  • Database, OS & Cloud Engineers at your fingertips
  • Fully Managed, Monitored and Secured
  • Per Host\Service Billing - up to 24/7 SLA & Support
  • Migrate services and systems into the Cloud
  • Continual Improvement & Service Delivery Manager

Remote Support for your Business

Testimonials

"If you have anything that needs high-level monitoring skills then Digital Craftsmen are faultless. They’re cutting edge"

Point Blank Music

Header - Point Blank Music School

"Even before I had received a call from a client, Digital Craftsmen had visited all the servers that were potentially threatened and patched them. I was able to contact the client and say that it had already been taken care of"

Elastic Path

Header - Elastic Path

Call us

+44 20 3745 7706

System Status

Insight Partners
CloudHealth Partner - Professional Cloud Optimisation Orchestration Specialists