November 17

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itSMF 2019 Takeaways

Hi all,

I recently spoke at the 2019 itSMF Conference in London. I hope you enjoyed the talk and find the takeaways below useful.

My talk entitled: “The Client & Me: Effective Service Delivery for MSPs” was a whistle-stop tour into my world of Service Management covering everything from core skills to time management techniques to framework implementation. I’ve also attached a copy of the presentation for you to view and they’ll be some videos to follow shortly.

Thank you to all those who attended, I hope you found it helpful and insightful. And see you all next year.

Trello

  • https://trello.com/en-GB

Trello Shortcuts

  • https://bit.ly/353wxvb

Trello Board Templates

  • https://trello.com/inspiringboards

FitSM

  • https://www.fitsm.eu/

Mapping FitSM to Other Frameworks

  • https://bit.ly/33NAjII

Downloads & Templates

  • https://bit.ly/2XgiD63

Digital Craftsmen  – Service Documentation 

Sej Naul itSMF 2019 Presentation


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