I recently spoke at the 2019 itSMF Conference in London. I hope you enjoyed the talk and find the takeaways below useful.
My talk entitled: “The Client & Me: Effective Service Delivery for MSPs” was a whistle-stop tour into my world of Service Management covering everything from core skills to time management techniques to framework implementation. I’ve also attached a copy of the presentation for you to view and they’ll be some videos to follow shortly.
Thank you to all those who attended, I hope you found it helpful and insightful. And see you all next year.
Trello Board Templates
Mapping FitSM to Other Frameworks
Downloads & Templates